BladeEdge Application Administrator


Job Summary:

The BladeEdge Application Administrator will be responsible to operate and manage the BladeEdge software applications of the company. The administration and operation duties include the BladeEdge Controller App, BladeEdge Capture Assurance Tool and the BladeEdge analytics portal.   This individual will have responsibilities for the day to day operational processes and procedures for these applications with a focus of delivering beyond the expectations of BladeEdge customers. Reporting to the Director of Operations, this individual will drive successful application delivery. The Application Administrator will ensure the Company applications are performing as expected, be a “super-user” to our development team and exceed customer and Company expectations for Operational Excellence and work effectively with other internal and external organizations (i.e., Product Development, Sales, Marketing, Security, etc.).


Essential Duties and Responsibilities:

The Application Administrator will be responsible for BladeEdge application activities for the company, including:

  • User account set up
  • User orientation and training
  • Be the Company “super-user” to assure quality
  • Service delivery with a focus on IT Service Management tools (ServiceNow) and processes (ITIL)
  • Log customer requests and incidents
  • First-line (Tier 1) support of users
  • Administration and organization of user access and SAAR forms (System Authorization Access Forms)  
  • Inspection data processing for BladeEdge
  • Distribution of customer installed applications, BE-APP and BECAT
  • Deep understanding of how to operate the BladeEdge software applications
  • Proficient computer-operator skills
  • Maintain documentation and operational logs as required
  • Managing the internal or external personnel responsible for delivery of BladeEdge inspection data
  • Coordination and effective two-way communication with all other parts of the Company
  • Detailed knowledge of the BladeEdge Employee Handbook, health, safety, security and compliance programs
  • Follow all Service Management processes and procedures such as but not limited to Incident management, Change Management, Configuration Management and Request Management
  • Managing applications that are recognized for delivering world-class operational implementation and innovation
  • This position will be expected to engage in BladeEdge pre-sales efforts to support the advancement of revenue opportunities related to technical and operational understanding of the operation of the application
  • Facilitating collaboration and enhancing communications between departments such as with Sales, Marketing and Application Development
  • Understanding “Flight Operations” processes to support its impact on BladeEdge applications
  • Provide leadership in your position as the Company continues its growth trajectory
  • Ensuring that the Company is effectively and professionally represented to internal and external suppliers and partners


The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.


Education and Experience:

  • 3+ years’ experience in operations, customer service and/or software application support  
  • Experience in operating within technical environments
  • Experience in managing multiple, concurrent operational projects of high complexity
  • Capable of understanding technology
  • An attention to detail and a drive to document  
  • Proven track record in applying rigorous thinking ability and analytical skills
  • Self-starter with an entrepreneurial personality who is capable of functioning without significant infrastructure and support
  • Possesses a strong work ethic, and high degree of professionalism, and business and personal integrity
  • Team-orientation and win/win approach to creating business value
  • Able to perform in a fast-growing technology company is mandatory


Interpersonal Skills:  

  • Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
  • Experience in technology transfer
  • Effective oral and written communications
  • Computer proficiency


Travel Requirements:

Travel is only occasionally required.  This position will have occasional operational visits or pre-sales support.



EdgeData is an Equal Opportunity Employer